1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at thatguylou@onewestrealty.com

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://www.thatguylou.realtor/privacy-policy

Privacy Policy Details

Effective Date: August 17, 2026

That Guy Lou / Lou Armendariz ("we," "us," "our," or "Company") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request information about real estate services, communicate with us by telephone, email, or text message, or otherwise interact with our services.

Business Name: Lou Armendariz / That Guy Lou
Brokerage: One West Realty
Website: https://www.thatguylou.realtor
Contact Email: [INSERT BUSINESS EMAIL]
Business Address: [INSERT BUSINESS ADDRESS]

By using our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

We may collect information you voluntarily provide, including:

Full name
Email address
Telephone or mobile phone number
Mailing address
Property address
Real estate preferences
Buying or selling interests
Price range and property preferences
Information submitted through contact, inquiry, home valuation, property search, or other forms
Information provided when requesting an appointment, consultation, showing, home evaluation, or other real estate service
Communications you send to us
Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website usage information
Cookies and similar technologies

This information may be used to operate, maintain, secure, and improve our website and services.

2. How We Use Your Information

We may use the information we collect for legitimate business and real estate purposes, including:

Responding to inquiries and requests
Providing real estate services
Communicating with prospective buyers, sellers, clients, and other contacts
Providing property information
Setting up property searches
Scheduling appointments and property showings
Providing home valuation or market information
Following up on requests you submit
Sending requested information
Communicating about transactions or potential transactions
Providing customer service
Maintaining our customer relationship management system
Improving our website and services
Preventing fraud, abuse, and unauthorized activity
Complying with applicable laws and regulations
Maintaining appropriate business and communication records

3. Telephone Calls and Text Messages

If you voluntarily provide your telephone number and affirmatively opt in to receive communications from us, we may contact you by telephone call or text message regarding your inquiry, requested services, real estate opportunities, property information, appointments, or other communications you have requested or authorized.

By providing your telephone number and checking an applicable consent box, you acknowledge that consent is not required as a condition of purchasing any property, obtaining real estate services, or using our website.

Message and data rates may apply. Message frequency may vary.

You may opt out of marketing or non-essential text messages at any time by replying STOP. You may also reply HELP for assistance.

Opting out of marketing communications will not necessarily prevent us from sending communications that are necessary to complete or administer a transaction, respond to a request, provide services you have requested, or otherwise communicate with you regarding an existing business relationship, where permitted by applicable law.

We may maintain records of consent and opt-out requests for compliance and business purposes.

4. Consent to Communications

When you submit a contact form or otherwise affirmatively request communication from us, you may be asked to provide consent to receive communications by telephone, email, and/or text message.

Your consent applies to communications from Lou Armendariz / That Guy Lou regarding the purposes described at the time of collection.

We do not use purchased or third-party lead lists for text messaging without appropriate consent.

We do not represent that consent to receive text messages is required to purchase, sell, or obtain real estate services.

5. Our No-Sale and No-Marketing-Sharing Policy

We do not sell your personal information.

Data will not be sold or shared with third parties for promotional or marketing purposes.

We do not sell, rent, or trade your name, telephone number, email address, or other personal information to third parties for their own promotional or marketing purposes.

We will not provide your telephone number to third parties for their own telemarketing, advertising, or promotional campaigns.

This policy applies to personal information collected from individuals in all states and jurisdictions, subject to applicable law.

6. Service Providers and Business Operations

Although we do not sell or share your personal information for third-party promotional or marketing purposes, we may disclose information to trusted service providers when reasonably necessary for them to provide services on our behalf.

These service providers may include providers of:

Customer relationship management systems
Real estate technology platforms
Property search and listing services
Website hosting
Email delivery
Telephone and text messaging services
Scheduling and appointment systems
Data storage
Analytics and website functionality
Cybersecurity and fraud prevention
Transaction management
Professional, legal, accounting, or compliance services

These providers may process information solely as necessary to provide their services to us and are not authorized to use your personal information for their own independent promotional or marketing purposes.

For example, information may be processed through our customer relationship management, communication, website, and real estate technology providers to allow us to respond to inquiries and provide requested services.

7. Real Estate and Transaction-Related Disclosures

If you choose to engage us for real estate services, certain information may need to be shared with parties involved in providing those services or completing a transaction.

Depending on the circumstances, this may include:

Real estate brokers and agents
Transaction coordinators
Escrow companies
Title companies
Lenders or mortgage professionals
Home inspectors
Appraisers
Contractors or service providers
Attorneys
Other professionals involved in a real estate transaction

Information will only be disclosed when reasonably necessary to provide requested services, facilitate a transaction, comply with legal obligations, or as otherwise permitted or required by law.

8. Information Shared at Your Direction

We may share your information when you specifically request or authorize us to do so.

For example, if you ask us to connect you with a lender, escrow company, contractor, inspector, or other professional, we may provide the information reasonably necessary to fulfill your request.

9. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, legal process, subpoena, or court order
Respond to lawful requests from governmental authorities
Protect our rights, property, or safety
Protect the rights, property, or safety of our clients or others
Investigate fraud, security issues, or unlawful activity
Enforce our agreements and policies
Prevent or address actual or suspected violations of law

10. Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

Understand how visitors use our website
Remember preferences
Improve website functionality
Measure website performance
Identify technical problems
Improve the user experience
Understand the effectiveness of our communications

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, real estate platforms, property search services, social media platforms, or other websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

You should use caution when transmitting sensitive information over the internet.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain business and transaction records
Communicate with you
Comply with legal, regulatory, tax, accounting, or professional obligations
Resolve disputes
Enforce agreements
Maintain appropriate records of communication consent and opt-out requests
Protect our legitimate business interests

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

14. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Opt out of certain marketing communications
Withdraw consent where applicable
Opt out of text messaging by replying STOP
Request assistance regarding your privacy choices

Some rights may be subject to exceptions under applicable law.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

15. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"), subject to applicable exemptions and limitations.

Depending on the circumstances, California residents may have the right to request information about the categories of personal information collected, the purposes for which information is used, and certain disclosures.

California residents may also have rights to request deletion or correction of certain personal information and to exercise other rights provided by applicable California law.

We do not sell personal information for monetary consideration.

We do not share personal information for cross-context behavioral advertising or other promotional purposes in a manner prohibited by applicable California law.

Nothing in this Privacy Policy is intended to limit any privacy rights available to California residents under applicable law.

16. Do Not Track Signals

Our website may not respond to all browser-based "Do Not Track" signals or similar mechanisms.

Where applicable law requires us to recognize certain opt-out preference signals, we will process those signals in accordance with applicable legal requirements.

17. Children's Privacy

Our website and real estate services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

Your continued use of our website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

19. Contact Preferences and Opting Out

You may stop receiving promotional text messages at any time by replying:

STOP

You may request assistance with text messaging by replying:

HELP

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

You may also contact us directly to request that we stop sending promotional communications.

Please understand that opting out of promotional communications does not necessarily prevent communications that are necessary to provide services you have requested, administer an existing transaction, respond to a service request, or comply with legal obligations.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have questions about how your personal information is handled, please contact:

Lou Armendariz / That Guy Lou
One West Realty
Website: https://www.thatguylou.realtor
Email: thatguylou@onewestrealty.com
Phone: 909-816-1328
Address: 3155 Sedona Court, Bldg. C, Ontario, CA 91764

Please include enough information for us to reasonably identify your request and respond appropriately.

Website Contact Form SMS Consent

I agree to be contacted by Lou Armendariz / That Guy Lou via call, email, and text for real estate services and related communications. I understand that consent is not a condition of purchasing or receiving real estate services. Message and data rates may apply. Message frequency may vary. To opt out of text messages, reply STOP at any time. Reply HELP for assistance. I have read and agree to the Privacy Policy: https://www.thatguylou.realtor/privacy-policy.

Privacy Policy: https://www.thatguylou.realtor/privacy-policy

Terms & Conditions: https://www.thatguylou.realtor/privacy-policy

Important SMS Privacy Statement

Information collected through SMS/text-message opt-in will be handled in accordance with this Privacy Policy.